Syntell (Pty) Ltd
6th Floor Sunclare Building, 21 Dreyer Street, Claremont, 7708
PO Box 30298, Tokai 7966, South Africa
Tel: +27 21 204 6200
Email: admin@syntell.co.za
Registration No: 2003/022275/07
VAT No: 4190209181
1.1 This agreement is between Syntell (Pty) Ltd (referred to as Syntell, we, us, or our) and the property owner where the metering device is installed (referred to as you, or the Meter Owner).
1.2 By purchasing or registering a Syntell prepaid sub-meter, you confirm that:
1.3 Syntell reserves the right to amend the full terms at any time without prior notice. The most current version can be accessed at [website placeholder] or requested via email, SMS, or WhatsApp.
2.1 Syntell supplies prepaid electricity and water sub-meters, and provides administrative and vending services for prepaid metering.
2.2 Syntell is strictly not:
2.3 Unless otherwise agreed in writing, Syntell devices are specifically configured to function exclusively on our own vending platform.
3.1 Syntell offers prepaid metering administration services, which include:
4.1 The specific fees and charges payable by the Meter Owner are established by Syntell and remain available upon request.
4.2 By the second business day of the following month, Syntell will remit the funds received from token sales during the prior month to the Meter Owner, after deducting:
4.3 Syntell is authorized to recover its service fee from either the tenant or the Meter Owner, based on the Meter Owner's authorization.
4.4 No charges are applied by Syntell for standard operational tokens (e.g., clear tamper, clear credit, power limit functions).
4.5 A fee may be charged for key change tokens if:
4.6 Support fees, which cover after-hours support and vending infrastructure availability, are subject to change without prior notice.
5.1 You must guarantee that:
5.2 You are required to supply Syntell with lawful, complete, and accurate information.
5.3 Tampering with or bypassing the meter or SIM card is strictly prohibited, voids all warranties, and may lead to criminal charges.
5.4 Tariffs supplied to our system must:
5.5 You remain responsible for:
5.6 You must promptly inform Syntell of any changes in property ownership.
5.7 Portal login credentials must remain confidential and secure.
5.8 Syntell meters function strictly as sub-meters and must always be installed downstream from the primary Eskom or municipal meter.
6.1 A 12-month manufacturer warranty is provided for all supported meter brands.
6.2 Syntell's maximum liability is restricted to direct losses and will not exceed 150% of the service fees charged for the affected meter(s) during the month prior to the claim.
6.3 Unless explicitly stated, Syntell accepts no liability for:
6.4 Syntell is not liable for losses stemming from:
6.5 Uninterrupted or entirely error-free service cannot be guaranteed.
7.1 The Meter Owner agrees to indemnify and hold Syntell harmless against any claims, fines, losses, or legal costs arising from:
8.1 Personal information is collected, processed, and stored in compliance with the Protection of Personal Information Act, 2013 (POPIA).
8.2 The official Privacy Notice, available at [website placeholder], is fully incorporated into this agreement.
9.1 This contract begins upon meter registration and remains in effect indefinitely.
9.2 Either party may cancel the agreement by providing 30 days' written notice.
9.3 Clauses relating to privacy, liability limitations, and indemnities will survive the termination of this contract.
9.4 Following termination, the Meter Owner can request key change tokens to switch to an alternative vendor.
10.1 If a breach of this agreement is not remedied within 10 business days of receiving formal written notice, the aggrieved party may pursue all available legal remedies.
11.1 This document constitutes the entire agreement between the parties. No outside representations are binding.
11.2 The failure to enforce any specific provision does not act as a permanent waiver of that provision.
11.3 All provisions within this agreement are severable from one another.
11.4 South African law governs this agreement entirely.
11.5 Formal legal notices must be sent to the physical and email addresses designated in this document.